ku9o's Privacy Policy

ku9o is a trusted online entertainment platform in Bangladesh. We believe that every user's privacy is a fundamental right. This privacy policy will tell you what types of information we collect, why we collect it, how we use it, and in what circumstances it may be shared with third parties.

The information you provide when registering on our platform, making a deposit, or using any service is kept secure according to the highest security standards. We use SSL encryption and other industry-standard technologies to ensure the protection of your information.

ku9o is committed to maintaining a safe and fair relationship with you. To this end, we collect the following types of information:

1.1 Personally Identifiable Information

During the account registration and verification process, the following information may be collected from you:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• National ID card or passport number (when identity verification is required)
• Email address
• Mobile number
• Current residential address

1.2 Financial Information

To process deposits and withdrawals, we collect the following financial information:

• bKash, Nagad, Rocket, or Upay number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Additional documents required for source verification

Important: We do not store full credit or debit card numbers on our servers. Sensitive payment processing information is handled in encrypted form through third-party payment gateways.

1.3 Technical and Usage Information

When you use our platform, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system
• Page visit time and duration
• Cookies and session data
• Login and logout logs

ku9o uses your information only for specific, fair, and transparent purposes. We process your information for the following reasons:

ku9o never sells your personal information or transfers it to any third party for commercial purposes. However, information may be shared on a limited basis in the following specific circumstances:

3.1 Service Provider Partners

To operate our services, we work with trusted third-party providers such as payment gateways and technology partners. These partners receive only the information necessary for their specific tasks and are bound by our privacy policy obligations.

3.2 Legal Obligations

If we are required to provide information based on a valid order from a court, government authority, or regulatory body, we will be obliged to provide the necessary information in the interest of legal compliance.

3.3 Fraud and Abuse Prevention

Relevant information may be shared with the appropriate authorities to detect and prevent account fraud, money laundering, or other illegal activities.

ku9o uses cookies and similar tracking technologies to improve our website experience and ensure security. Cookies are small text files that your browser stores on your device.

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect some important functionality of the website.

Keeping your information secure is ku9o's top priority. We use industry-standard security measures:

5.1 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary after it is closed to meet applicable legal obligations. Records of financial transactions may be retained for long-term legal compliance requirements.

5.2 Data Breach Response Plan

If a security breach occurs and it affects your information, we will promptly notify the affected users and take the necessary steps to minimize harm.

ku9o respects your control over your information. You have the following rights:

6.1 Right to Access Information

You may contact us at any time to find out what information we hold about you and how it is being used.

6.2 Right to Correction

If there is any incorrect information in your profile, you may request that it be corrected. We will update it as quickly as possible.

6.3 Right to Deletion

In certain circumstances, you may request the deletion of your personal information. However, due to legal obligations, some information may need to be retained for a specified period.

6.4 Right to Object to Processing

Where applicable, you may object to the processing of your information. We will review your request and take appropriate action.

6.5 Right to Close Account

You may request to close your ku9o account at any time. Upon receiving the request, we will close the account after completing the necessary verification and, where applicable, delete the information.

ku9o's services are intended only for individuals aged 21 or above. We actively prevent minors from opening accounts:

• Date of birth is verified during registration.
• Age is confirmed through the identity verification process.
• In suspicious cases, additional verification documents may be requested.
• Information of minors is not collected or stored.

If we find evidence that a user is under the age of 21, their account will be closed immediately and any collected information will be deleted.

For the operation of our platform, information may in some circumstances be processed outside Bangladesh. In such cases, the following assurances are provided:

• Data transfers are limited strictly to what is necessary for providing the service.
• The receiving party provides protection equivalent to or higher than the standards of this privacy policy.
• All international transfers are completed through encrypted connections.
• Third-party providers are contractually obligated to protect the data.

This privacy policy may be updated from time to time due to business changes, new technologies, or legal requirements. If changes are made:

• The "Last Updated" date on this page will be changed.
• Users will be notified of significant changes via email or platform notification.
• Continued use of the platform after changes will be considered acceptance of the new policy.

We advise you to visit this page regularly and stay informed about any changes.

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact us:

To learn more about ku9o's responsible gaming policy, visit our Responsible Gaming page. For details about the platform's terms, read the Terms & Conditions.